Danks is very proud of its reputation of providing the best customer service in the industry. The customer service team provides consistent and accurate service to our customers as the cornerstone of the company’s retail support network, meeting customers’ day-to-day needs. In addition, Danks has specialised field staff based in each state office.
When a new Group Member joins Danks they are assigned a team of specialists in the start-up phase to ensure a smooth transition. This very hands-on and tailored service includes a thorough induction in Danks systems. Danks business managers meet with Group Members on a frequent basis. This level of commitment to customer relations is unsurpassed in the hardware and garden centre industries.