Customers can access details on these products via hard copy product guides published 3 times per annum, Electronic Product Guides (EPG) – produced monthly, or Product Explorer. Orders can be placed efficiently via hand held PDEs (Portable Data Entry) devices which will scan barcodes and transmit electronic orders to Danks to significantly reduce the ordering process and free up time to focus on the customer.
Order accuracy is assured by means of Radio Frequency receiving and picking equipment. DanksLink, an online ordering service, is available with a 24-hour turnaround from receipt to dispatch and service levels consistently reach 95%. DanksLink enables Group Members to check stock availability, the status of their orders and receive invoices.
“The Supply Chain is our lifeline. We rely on stock being ordered, picked and delivered in store on time, every time.” - Stephen Iser Home Timber & Hardware, Bendigo and Sunbury, Victoria.